--- FREE delivery is offered on ALL items – Australia only. International delivery can be arranged at exact cost.
--- We proudly strive to send out all orders within 24 hours of purchase and/or receiving cleared payment (apart from holidays and weekends). However please allow up to 72hrs for packing and courier pickups. Once your item is packed you will receive notification and relevant tracking number and courier/postal details.
--- Small items such as effect pedals and wiring harnesses are sent via Australia Post standard service, with tracking ONLY. No responsibility will be taken from us for the loss or damage of an item by Australia Post. At your request, signature upon delivery or postal insurance can be added for the additional cost.
--- ALL guitars are sent via courier delivery with full insurance, tracking, and signature upon delivery services.
--- As they are courier delivered, guitars can NOT be sent to a PO Box, Parcel Locker, or Parcel Collect service. They must be sent to a physical address, where someone can sign for the item on arrival.
--- International delivery is possible for most items, however there are some restrictions with regions and package size. Please contact us first BEFORE making any purchase to check if an item can be delivered, and to organise the actual delivery costs. Any applicable customs, duties, or taxes that your country may charge is solely the responsibility of you the buyer. Any questions you may have about this should be directed to your local countries authorities.
--- All items are packed to the highest degree for transit. A great amount of pride and detail goes into making sure every item arrives without issue. Pedals and small items are packed in multiple layering of bubble wrap and double corrugated shipping cardboard. Guitars, pending the instrument, have strings de tuned so there is no tension on the neck and headstock. Neck/body /headstock are wrapped separately in multiple bubble wrap layers, high density foam and/or cardboard reinforced. If applicable it is then placed in gig/soft case or hard case. If in gig/soft case it is once again bubble wrapped/foam reinforced before being boxed. Each package/box is custom cut and fit in heavy duty double corrugated shipping cardboard. All voids are padded out and the body edge, base, and top of head stock foam reinforced/padded. Finally, the boxing will have copious amounts of high visibility “Fragile” and “This way up” warning labels. We are also proudly environmentally friendly, recycling as much bubble wrap, foam, and cardboard packaging material as possible with every delivery in and order out.