SHIPPING
--- FREE delivery is offered on ALL items on our website – Australia only. International delivery can be arranged at exact cost.
--- International delivery is possible for most items and can be arranged at exact cost of shipping. However, there are some restrictions with regions and package size. Please contact us first BEFORE making any purchase to check if an item can be delivered, and to organise the ACTUAL delivery costs. International shipping pricing (if found on listing) is an estimate only (it may be more, but it also may be less). Any applicable customs, duties, or taxes that your country may charge is solely the responsibility of you the buyer. Any questions you may have about this should be directed to your local countries authorities.
--- We proudly strive to send out all orders within 24 hours of purchase and/or receiving cleared payment (apart from holidays and weekends). However please allow up to 72hrs for packing and courier pickups. Once your item is packed you will receive notification and relevant tracking number and courier/postal details.
--- Small items such as effect pedals and wiring harnesses are sent via Australia Post standard service, with tracking ONLY. Both domestically and internationally. No responsibility will be taken from us for the loss or damage of an item by Australia Post. At your request, signature upon delivery or postal insurance can be added for the additional cost. Please contact us before purchase, or immediately after purchase.
--- Australia wide, guitars are sent via courier delivery with full insurance, tracking, and signature upon delivery services. Guitar packages MAY be sent via Australia Post if the delivery area is in a remote region/outside normal courier delivery areas/outside normal costs (and the package size is under 105cm long).
--- Courier deliveries can NOT be sent to a PO Box, Parcel Locker, or Parcel Collect service. They must be sent to a physical address, where someone can sign for the item on arrival.
--- All items are packed to the highest degree for transit. Proudly, our packaging is at the highest of standards, with the best reputation you will find anywhere in the industry. This comes from 2500+ guitars (and counting) being sent without issue both Australia wide and internationally over 8+ years (and counting). A great amount of pride and detail goes into making sure every item arrives safe and in a timely manner. Pedals and small items are packed in multiple layering of bubble wrap and double corrugated shipping cardboard. Guitars, pending the instrument, have strings de tuned so there is no tension on the neck and headstock. Neck/body /headstock are wrapped separately in multiple bubble wrap layers, high density foam and/or cardboard reinforced. If applicable it is then placed in gig/soft case or hard case. If in gig/soft case it is once again bubble wrapped/foam reinforced before being boxed. Each package/box is custom cut and fit in heavy duty double corrugated shipping cardboard. All voids are padded out and the body edge, base, and top of head stock foam reinforced/padded. Finally, the boxing will have copious amounts of high visibility “Fragile” and “This way up” warning labels.
--- We are also extremely environmentally conscious. We re use and recycle almost all bubble wrap, foam, and cardboard packaging materials.